please switch to our mobile optimized page

Switch to Mobile Site

( )

FREE SHIPPING ON ALL ORDERS (Domestic)

FoxyLux Policies and Disclaimers

  • By using the FoxyLux site you agree to be bound by all conditions of use, legal notices, privacy policies, disclaimers, and terms and conditions that may appear on the site.  FoxyLux reserves the right to make changes at any time to the FoxyLux site, its conditions of use, legal notices, and policies.  Each time you use the FoxyLux site, you should visit and review the current conditions of use, legal notices, policies, and disclaimers. 

    If you are dissatisfied with the FoxyLux site, its content, conditions of use, legal notices, policies, or disclaimers, you hereby agree that your sole and exclusive remedy is to discontinue using the FoxyLux site.   

    Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on this site are prohibited. 

     

    Validating Your Order

    After you place an order on FoxyLux, we will check the information you have provided for validity by, among other things, verifying your method of payment or shipping address.  FoxyLux reserves the right, in its sole discretion, to reject without explanation any order that you place with us and / or to limit quantities on any order.  If FoxyLux rejects your order, we will attempt to notify you by e-mail at the address you provided with the order. 

     
    Termination of Use

    FoxyLux may, in its sole discretion, terminate your account or your use of the FoxyLux site at any time.  Orders placed before any such termination shall remain your personal liability. 

     

    Order Acceptance / Confirmation

    Your receipt of an electronic or other form of order confirmation is not an indication of FoxyLux’s acceptance of your order, nor is it a confirmation of FoxyLux’s offer to sell any product or service.  FoxyLux reserves the right at any time after receipt of your order to accept or decline your order for any reason. 

  • Disclaimers and Limitation of Liability

    By using the FoxyLux site, you expressly agree that use of the FoxyLux site is at your sole risk. The FoxyLux site is provided on an "AS IS" and "as available" basis.  Neither FoxyLux, nor its parent company, holding company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (individually and collectively, "Associates") warrant that use of the FoxyLux site will be uninterrupted or error-free. Neither FoxyLux nor its Associates warrant the accuracy, integrity or completeness of the content provided on the FoxyLux site or the products or services offered for sale on the FoxyLux site. Further, FoxyLux makes no representation that content provided on the FoxyLux site is applicable to, or appropriate for use in, locations outside of the United States.  FoxyLux and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose.  No oral advice or written information given by FoxyLux or its Associates shall create a warranty.  Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

    Under no circumstances shall FoxyLux or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the FoxyLux site, including but not limited to reliance by you on any information obtained from the FoxyLux site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of FoxyLux has been advised of, or should have knowledge of, the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the FoxyLux site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

     

    Privacy & Security

    At FoxyLux, we strive to make sure that you receive your order on time, as expected, and with no surprises.  All personal information that we may ask you for on our site will be used only to ensure that we can fulfill (1) our primary goal of delivering to you the quality of products and customer service you deserve, and (2) our related goal of keeping you informed and personalizing your site experiences (in line with such notification preferences that you may select, from time to time).  

    Your private information will be used by FoxyLux as may be needed to fulfill your order, to ensure you the best customer service, support and site experience, and to occasionally provide you with direct or indirect marketing materials with respect to FoxyLux products, specials, or promotions.  At FoxyLux, we take securing your personal information very seriously and make every effort to ensure that you enjoy the highest level of privacy and security. 

    FoxyLux may employ certain Google Analytics advertising features for purposes of marketing, sales, and web-site optimization. FoxyLux may employ some or all of the following Google Analytics features: Remarketing with Google Analytics; Google Display Network Impression Reporting; DoubleClick Platform integrations; Google Analytics Demographics and Interest Reporting. You may opt of Google Analytics by going here.  FoxyLux may further utilize Google AdWords, including Google AdWords features such as: remarketing; interest categories; similar audiences; other types of interest-based advertising; and / or, demographic and location targeting.  FoxyLux strictly abides by all Google Analytics and AdWords policies; please go here and here for a more complete detailing of those policies.  

    FoxyLux will not sell, trade, or otherwise transfer to “outside parties” information that personally identifies you unless we have provided you with advance notice.  “Outside parties” do not include FoxyLux, the FoxyLux site, FoxLux affiliates, agents, representatives, or related entities (collectively “FoxyLux”).  “Outside parties” further expressly excludes any party that assists FoxyLux with its site hosting, site operations, business operations, legal operations, or in servicing you, and that have agreed to maintain the confidential nature of any information provided to them.

    FoxyLux expressly reserves all rights to release your information when FoxyLux reasonably believes, in its sole reasonable discretion, that the release of such information is appropriate to comply with the law, enforce any site policies, or to otherwise protect the rights, property, or safety of FoxyLux or the general public.

     

    Secure Shopping

    Orders placed on our site are encrypted using a 128-bit SSL certificate to keep your information secure.  SSL encryption is the industry standard authentication and encryption technology that ensures that you and your transactions are protected and that your information remains private.  This SSL encryption is the same level of encryption used by large banks around the world to keep your information private.  If you have any hesitation about placing your order online, please call us at (888) 281-3658 and we will happily take your order by phone.  At FoxyLux, we go to great effort to ensure you have a pleasant and safe shopping experience.

    When placing an order with FoxyLux, you will be given the option to create a FoxyLux online account.  Creating an online account will allow you to better track the status of your orders and, further, allow you to place new orders more easily.  You may also chose to checkout as a “Guest” without creating an online account.  If you chose to create a FoxyLux online account, FoxyLux will store certain of your information on our secure servers.  If you decide that you want to have your FoxyLux online account removed from our systems, you may contact us via our contact form (follow the “Contact” link at the bottom of this page) to request the same.

     

    Marketing 

    FoxyLux may use “cookies” to assist with its marketing efforts. Cookies allow us to help ensure you a better shopping experience and may further allow us to cross-market our products to you on other sites.  Cross-marketing efforts may be accomplished through third-party companies that provide remarketing services, such as Google or Adroll.  The use of “cookies” is prevalent across the Internet by sites spanning all industries.  To the extent that you would like to disable “cookies,” you may do so by changing your own computer system settings (these setting are commonly found in your internet browser’s settings).  Please note that the disabling of cookies may detrimentally limit or otherwise change the functionality of the FoxyLux site.  FoxyLux recommends that cookies remain enabled in order that you may be provided the best customer experience. 

      

    Product Display / Colors

    FoxyLux makes every effort to display products on its site as accurately as possible.  However, because how a color may be seen by you is dependent, in part, on factors outside of our control (such factors may include the type of monitor that your are using to view the site) FoxyLux cannot guarantee that the color that you see exactly matches the actual product color.  If you have questions about any product details, please contact us prior to placing your order. 

     

    Errors on Our Site

    FoxyLux makes great effort to ensure the accuracy of the information presented on its page, including, without limitation, the accuracy of its prices and product availability.  Unfortunately, despite our best efforts, errors may still happen.  Accordingly, prices and availability of products and services are subject to change without notice.  Errors, inaccuracies or omissions will be corrected where discovered.  FoxyLux reserves the right, in its sole discretion, to revoke any stated offer and /or to correct any errors, inaccuracies, or omissions, including even after an order has been submitted and regardless of whether or not the order has been confirmed, your credit card has been charged, or your payment has otherwise been processed.  If FoxyLux cancels your order after it has been placed, FoxyLux will issue a credit to your account with the provider of your card in the amount of the charge (or, as applicable, FoxyLux will refund in an appropriate fashion such payments that may have been processed).  Your credit card company’s or bank’s policies will influence how long a credit may take to post to, or otherwise appear on, your account.  Orders cancelled for other reasons will be handled in accordance with FoxyLux’s policies regarding returns and exchanges.

     

    Sales Tax Policy

    FoxyLux collects and remits sales tax as required by applicable U.S / state laws.  FoxyLux collects sales tax for all orders placed for shipment within California, at applicable rates required by law.

     

    Gift Cards / Gift Certificates

    “Gift Cards” or “Gift Certificates” may be purchased through the FoxyLux site by adding the gift card to your cart and selecting the amount of the card you wish to purchase. Gift Cards are processed electronically.  Subsequent to your Gift Card purchase, FoxyLux will email you at the email address you provided with your order with instructions for use of the gift card.

    The value of the Gift Card (up to its remaining value) may be applied towards the purchase of products available on the FoxyLux site (up to the total purchase amount).  In the event the total purchase amount exceeds the value of the Gift Card, you will be required to use another form of payment to pay the difference. In the event of a subsequent partial return of an order where a Gift Card was used, returned amounts shall first be credited to the credit or debit card (or other form of payment used), and any remaining balance will then be credited back to the Gift Card.

    Gift Cards / Gift Certificates have no expiration date.  The value of the Gift Card remains until used.  FoxyLux is unable to replace lost or stolen Gift Cards.  Gift Cards may not be returned; all Gift Card sales are final.  Gift Cards are not redeemable for cash, unless as may be required by law.

     

    Returns / Exchanges

    All sales made on FoxyLux are subject to FoxyLux’s return and exchange policy.  Please click on “Returns & Exchanges” at the bottom of this page for a complete explanation of FoxyLux’s return and exchange policies and procedures.

     

    Shipping

    All orders placed on FoxyLux are subject to product availability and will be shipped according to FoxyLux’s shipping policies.  Please click on “Shipping” at the bottom of this page for a complete explanation of FoxyLux’s shipping policies, including information on shipping times and rates.

     

    Store Credit / Store-Credit Card

    Unlike Gift Cards or Gift Certificates, FoxyLux may issue Store Credit in conjunction with certain product returns.  As a result of certain technological limitations, Store Credit may appear in your online account in the same manner as a Gift Card (using the same terminology associated with Gift Cards actually purchased). Notwithstanding the same, and regardless of the form in which Store Credit may be issued, the issuance of Store Credit by FoxyLux in conjunction with a product return shall not constitute, nor shall be deemed to be, the equivalent of the purchase or issuance of a Gift Card or Gift Certificate.

    Unlike Gift Cards / Gift Certificates, Store Credit shall automatically expire two-years after the date of issuance.  Store Credit shall not be redeemable for cash. Likewise, Store Credit may not be used for the purchase of Gift Cards or Gift Certificates.  FoxyLux is unable to replace lost or stolen Store Credit.  Store Credit is not transferable or assignable.

    Prior to its expiration, the value of any remaining Store Credit may be applied towards the purchase of products available on the FoxyLux site (up to the total purchase amount).  In the event the total purchase amount exceeds the value of the remaining Store Credit, you will be required to use another form of payment to pay the difference.  In the event of a subsequent partial return of an order where a Store Credit was used, returned amounts shall first be credited to the credit or debit card (or other form of payment used), and any remaining balance will then be credited back as reinstated Store Credit.

     

  • Email Policy

    FoxyLux may send certain promotional emails to help you stay informed of the latest trends and promotions at FoxyLux.  All promotional material mailed to you will include, at the bottom of the e-mail, a method to unsubscribe and remove yourself from future FoxyLux promotional mailings.  If you have any trouble subscribing or removing yourself from our promotional e-mails, please use our contact form (follow the “Contact” link at the bottom of this page) to contact FoxyLux and a team member will assist you.

     

    Contacting Us
    It's easy to contact us by selecting the “Contact” button found in the footer of all pages on our site. Make sure to complete the form with as much detail and select a corresponding topic; completing the form will ensure that your inquiry will receive the fastest attention.  Alternatively, you may reach us by email at info@foxylux.com or by giving us a call at (888) 281-3658 (between 9 am to 6 pm Pacific Standard time).  Emails sent directly to FoxyLux customer care must be manually sorted; in contrast, the “Contact” link located here and in the footer will automatically & appropriately route your inquiry to the individual best suited to assist your request.
.